Coronavirus: How to Be the Leader Your People Need Right Now

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Particularly during crises, change can hijack the cognitive system that analyzes and interprets behavior, resulting in panic and a protective state of mind. Left unchecked, this instinct can severely impact job performance, compromising safety, quality, and productivity. It can also lead to dysfunction, triggering issues like absenteeism, attrition and even violence.

This article by global consultancy Bain and Company considers how those leading the community response to the coronavirus crisis can help their people move through this predictable reaction by engaging them in the right way, at the right time, and with the right information, helping to shorten the duration and amplitude of the disruption, while providing them with a bit of indirect control over the situation.

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